Your privacy matters to us. This Privacy Policy explains exactly what personal data paldowin collects, why we collect it, how we use and protect it, and what rights you have as a registered player in the Philippines.
Your data is safe with paldowin. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. This policy is written in plain English so you know exactly where your data goes.
paldowin ("we," "us," or "our") operates the online gaming platform accessible at paldowin.vip (the "Platform"). As a platform serving Filipino players, paldowin is committed to protecting your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.
This Privacy Policy applies to all personal data collected from you when you visit, register on, or use the paldowin Platform, including through any mobile-optimized interface. By using paldowin, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This Privacy Policy should be read together with paldowin's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
paldowin collects the following categories of personal data from registered players and site visitors:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number | Yes (KYC) |
| Contact Data | Email address, Philippine mobile number, residential address | Yes |
| Financial Data | GCash number, PayMaya/Maya account, bank account details (BPI, BDO, etc.), transaction history | Yes (payments) |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Automatic |
| Usage Data | Pages visited, games played, bet history, session duration, click patterns | Automatic |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When provided |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, session time preferences | When applicable |
paldowin does not collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification and regulatory compliance purposes.
paldowin collects personal data through the following means:
paldowin processes your personal data for the following purposes:
Under the Data Privacy Act of 2012, paldowin processes your personal data on the following legal bases:
paldowin does not sell or rent your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party service providers engaged by paldowin are contractually required to process your personal data only for the specified purpose and in accordance with the Data Privacy Act of 2012.
paldowin retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When personal data is no longer required, paldowin will securely delete or anonymize it in accordance with our internal data disposal procedures.
paldowin implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While paldowin takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your paldowin login credentials and for notifying us immediately if you suspect unauthorized access to your account.
paldowin uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:
You can manage your cookie preferences through your browser settings or through the cookie consent tool displayed when you first visit the paldowin Platform. Disabling non-essential cookies will not affect your ability to use the core gaming features of paldowin.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by paldowin:
To exercise any of these rights, please contact paldowin's Data Protection Officer using the contact details in Section 13. We will respond to all verified requests within fifteen (15) business days, as required by the DPA.
The paldowin Platform is strictly intended for adults aged 21 years and above. paldowin does not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from an underage individual, we will immediately delete that data and close the associated account.
If you are a parent or guardian and believe your child has registered on paldowin, please contact our support team immediately so we can take appropriate action.
paldowin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via the contact information on file and update the "Last Updated" date at the top of this page.
Your continued use of the paldowin Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact paldowin's Data Protection Officer:
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response to your data rights request.
Six commitments we make to every player on the platform.
All data transmitted between your device and paldowin is protected by TLS encryption. Your login credentials, financial details, and personal information are never sent in plain text.
paldowin's data practices are fully aligned with the Republic Act No. 10173 (Data Privacy Act of 2012) and NPC guidelines. Your rights as a Filipino data subject are respected and upheld.
paldowin does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate and improve your paldowin experience.
Access, correct, or request deletion of your personal data at any time. Manage your marketing preferences and cookie settings with a few taps. Your data rights are always one message away.
paldowin collects only the data that is strictly necessary for account operation, KYC compliance, and payment processing. We do not collect data for its own sake.
paldowin has a designated Data Protection Officer responsible for overseeing compliance with the DPA. Any privacy concern you raise will be handled by a qualified professional, not a generic support queue.
Your data is protected, your rights are respected, and your winnings are yours. Join thousands of Filipino players who trust paldowin for a safe, fair, and exciting gaming experience.
21+ Real-money gaming is strictly for adults 21 years and above only.